To keep systems healthy and accounts safe, Plaspy limits the number of email alerts users can send per day and the number of recipients per alert.

After reaching one of these limits, a user can't send new alerts for a while. However, they can still access their account and receive alerts by the map. After this suspension period, sending limits are automatically reset and the user can resume sending email alerts.

Sending limits

Sending limits can change without notice. Limits are applied over a rolling period, not a set time of day.

Plaspy can notify the same alert by email every two minutes, Plaspy skips the same consecutive alert. If the same alert repeats the time blocked will double. for example, if the same alert repeats more than 1 in the first 2 minutes, the next notification arrives in 4 minutes, if the alert continues the next notification arrives in 8 minutes and next 16, 32, 64, etc.

Recommendations for sending email alerts

Here are some ways to avoid exceeding limits when sending email alerts: